PRWD

Over the last few months we have spent a considerable amount of time working with Speedy. We have carried out 3 projects, 2 usability evaluations (including some remote user testing with our partner WhatUsersDo) and a comprehensive moderated user testing project.

Following the projects we have published a very comprehensive press release, titled ‘Speedy Services choose PRWD to provide strategic customer insights‘.

What I wanted to do here is pull out the range of extremely satisfying testimonials that senior members of the Speedy team have provided following the delivery of the projects.

Speedy Assist Usability Evaluation and Remote User Testing

“The usability evaluation project Paul has conducted for Speedy Assist has given invaluable recommendations to help improve site conversion and user experience. The resulting report was very detailed, professionally presented and well received across the business.”
Dave Clarke, Digital Marketing Manager at Speedy Services

“Paul has clear and specific expertise which he is able to bring to bear in very efficient and effective way. The turnaround and quality of this work was exceptional.”
John Byrne, Product Development Director at Speedy Services

“The recommendations made by Paul were clear and concise, highlighting quick wins that would make an immediate impact on performance.”
Jenny Cain, Project and Operational Manager for Speedy Assist

Speedy Services Usability Evaluation

“The usability evaluation project Paul has conducted for Speedy Services has provided great insights into the site usage issues and recommendations for improvement.”

The report findings show that the project was conducted with a high degree of detail and Paul’s experience in usability is clear in the design and page structure recommendations that were made. The actions taken on the back of this project are likely to make a significant impact on the site performance and the brand perception of Speedy.”
Dave Clarke, Digital Marketing Manager at Speedy Services

“After developing our new e-commerce site over an 18 month period, PRWD helped us view it with a fresh pair of eyes and route out issues we were not aware of, and also demonstrated the impact of the issues that we did know about.”

“We have received a very comprehensive write up of the site, including suggestions with a RAG indicator on each item. We are now in the process of drawing up our first development plans based on this feedback and have a clear mandate on how to improve the site over the coming months.”
Sue Raby, Technical Project Manager at Speedy Services

Speedy Services Moderated Usability Testing

“The user testing sessions have been essential in assessing whether Speedy Services’ investment in our online services meet with customer expectations. The testing sessions were professionally planned and moderated, and it was reassuring to hear first hand that many of our developments had created real customer engagement.”

“However it was some key comments raised by users that gave the greatest insight. We have already started implementing PRWD’s recommendations based on these points that will allow us to improve elements of content and online processes. This is something we would not have been able to do without conducting this activity with PRWD.”
Dave Clarke, Digital Marketing Manager at Speedy Services

“There was clearly a lot of work put into the usability testing. The scenario planning meeting was well structured, and the testing sessions were well run.”

“The recommendations were detailed and well presented, and the video footage of customer comments provides a rich source of direct feedback. I would definitely recommend using PRWD for this kind of study.”
Jenny Fellows, UK Operations Marketing Manager

Tags: speedy, usability evaluation, usability testing